Percy Crow Davis & Co are regulated by the Solicitors Regulatory Authority under number 560237. We are required under the Solicitors Rules to publish our complaints procedure which can be found below.
Percy Crow Davis & Co: Complaints Procedure
We are committed to providing you with the highest quality of legal service. If an issue arises, please tell us about it so that we can address the issue. Accordingly, where at any point you become unhappy or concerned about the service we are providing or have provided please inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to raise the issue with Dai Davis (email: email@example.com, telephone 07785 771 721 or post at 5 The Terrace, Boston Spa, LS23 6AH) and he will do his best to resolve any issues. If you would like to make a formal complaint, then you can do so by contacting Dai Davis. Making a complaint will not affect how we handle your matter.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. You must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response from us to your complaint; and
- no more than six years from the date of act or omission or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact the Legal Ombudsman.
Please note that the Legal Ombudsman only deals with complaints by consumers and “micro” businesses. This means many of our clients will not have the right to complain to the Legal Ombudsman, such as charities or clubs with an annual income of more than £1 million, trustees of trusts with an asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint to us or from obtaining redress by taking action through the courts.
What to do if you are unhappy with our behaviour
In the first instance it may be helpful to raise the issue to Dai Davis (email: firstname.lastname@example.org or telephone him on 07785 771 721) and he will do his best to resolve it. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority http://www.sra.org.uk/consumers/problems/reportsolicitor. Alternatively contact its Professional Ethics helpline at http://www.sra.org.uk/contactus